# **How Restoration 1 Elevated Franchise Support with KnowHow** Restoration 1, a leading provider of restoration and disaster services, is dedicated to providing exceptional support for its network of franchisees. As the company’s reach expanded, managing this network became increasingly complex, requiring a streamlined solution for training, onboarding, and ongoing support. That’s when KnowHow—an intuitive mobile and desktop AI-powered application designed to centralize company knowledge and empower staff with training and support—came into play, transforming Restoration 1’s operations and franchise support. “Supporting our franchisees is incredibly important for Restoration 1. They are our number one priority,” says Kyana Shamloo, Director of Strategic Initiatives at Stellar Service Brands. “Using KnowHow has made it easier and more efficient to support our franchisees,” she explains, emphasizing that KnowHow has “helped [our] franchisees deliver great onboarding and ongoing training to their team members.” Before implementing KnowHow, Restoration 1 faced several key challenges in supporting franchisees effectively: - **Updating training:** With a rapidly growing network of hundreds of franchises spread across the United States, ensuring consistent training for every team member, from the Southeast Coast to the Pacific Northwest, was an uphill task. - **Time-Consuming Support**: Recurring inquiries from franchisees consumed valuable time and resources, as leadership teams had to constantly hunt down answers. As Kyana explained, “When you think about the time spent answering questions, especially if they're recurring, and you think about the people that have to answer them and hunt them down and the salaries tied to those people, it can quickly add up.” - **Disorganized Information**: Franchisees struggled to locate the necessary information swiftly, leading to delays and frustration. Before KnowHow, Kyana explained that a lot of time was spent trying to “find all the information needed, get it to [franchisees] quickly, and making sure it's easily consumable.” Given these obstacles to overcome, when an excited franchisee brought KnowHow to Restoration 1’s leadership team, it was an instant hit. “KnowHow was brought to us by a franchisee who had seen it, had probably had some level of a demo with it, and was so impressed and excited by it,” says Kyana. “For them to have that excitement and for us to be able to dive in and to see how this could benefit us and our franchisees and their teams was a game changer.” After receiving the recommendation, Kyana and the company's leadership team worked closely with their Tech Committee to evaluate KnowHow, gathering feedback from their franchisees. After seeing KnowHow's potential impact on increasing franchisee revenue, profitability, and satisfaction, Restoration 1 decided to go all in. “KnowHow took the time to not only build a great product that's easy to use but also a great team that's easy to work and workshop with. They [also have industry-specific content](https://tryknowhow.com/blog/top-6-restoration-templates-to-master-the-fire-and-smoke-damage-restoration-process), which makes working with them a fantastic experience because you don't always get that,” Kyana adds. #### **How Restoration 1 Implemented KnowHow** Once committed to KnowHow, Restoration 1 employed several best practices to ensure a smooth transition: - **Clear Messaging**: The leadership team clearly articulated the reasons for adopting KnowHow, ensuring everyone understood the benefits. Questions like “Why are we adopting this tool?” and “What impact will this have on training and developing my staff?” were addressed early to gain buy-in from team members. - **Phased Approach**: They involved the franchise advisory and tech committees in gathering pre-launch feedback. After approval, they rolled out the platform in small, intimate groups to ensure adequate support and feedback during adoption. #### **KnowHow as a Centralized “Single Source of Truth”** Before KnowHow, critical "how-to" information was scattered across people’s heads and random pieces of paper. Today, team members are encouraged to document processes in KnowHow, turning it into the “one centralized source of truth” for Restoration 1 and its franchisees. Kyana shares, “We rely on KnowHow to be the one centralized source of truth and digital repository for our team and all of our franchisees to utilize.” This ensures franchisees can access the latest procedures, guidelines, and resources quickly and efficiently without sifting through multiple documents or platforms. #### **Cost Savings and Resource Optimization—The KnowHow Advantage** By reducing the time spent answering repetitive questions, Restoration 1 minimized the operational costs associated with support. This freedom allows the leadership team to focus on higher-value activities, driving overall business growth. #### **A Game Changer for Franchisee Onboarding** With KnowHow, Restoration 1 has significantly enhanced the efficiency of onboarding new franchisees and providing ongoing training support. By transforming how knowledge is shared across the team, KnowHow makes expert guidance easily accessible and significantly reduces repetitive inquiries to management. #### **Supercharging Knowledge and Documenting Valuable How-To** Every business encounters obstacles when it comes to capturing and sharing expertise. “Everyone hits those walls, so the nice thing about KnowHow is that it almost levels the playing field, where as long as you know what you want to communicate, it makes it way easier to create content that people can consume and use,” explains Kyana. #### **The Benefits of Adopting KnowHow** Restoration 1’s adoption of KnowHow has transformed their business, enhancing operational efficiency, improving franchisee support, and eliminating onboarding bottlenecks. With KnowHow, Restoration 1 has: - **Centralized Knowledge Management**: By consolidating all essential information into a single, accessible platform, KnowHow has eliminated the chaos of scattered documents and inconsistent or outdated processes, methods, and how-to. - **Improved Cost and Time Efficiency**: Reducing the time spent answering repetitive questions has allowed Restoration 1’s leadership team to focus on more strategic initiatives, driving overall business growth. In addition, franchisees experience these time-saving benefits within their own businesses, equipping them with the tools needed to achieve the highly desirable position of “working on the business rather than working in the business.” - **Streamlined Onboarding and Training**: KnowHow’s AI-powered tools make onboarding new franchisees more efficient, ensuring comprehensive training from day one. Franchisees, in turn, use KnowHow’s AI-powered features to onboard, train, and support their teams. ###### About Restoration 1 Founded in 2008, Restoration 1 is an award-winning franchise that specializes in a wide array of emergency mitigations, restoration, and reconstruction services. An industry innovator, the Texas-based company uses advanced technologies and tools to perform restoration for both residential and commercial properties that have been damaged due to water, smoke, fire, mold, storms, and more. There have been 397 agreements awarded throughout the U.S. with plans to expand to more than 500 locations nationwide in the next couple of years. For more information about Restoration 1, visit [**www.Restoration1.com**](https://www.restoration1.com).