Privacy Policy

Last Updated April 27, 2026

Welcome to KnowHow!

KnowHow, owned and operated by Manifest Labs Inc., provides cloud-based software solutions. This Privacy Policy governs the collection, use, and disclosure of personal information when you use our website located at https://tryknowhow.com/ (the "website"), any related subdomains, the KnowHow mobile application available on various platforms (the "app"), the KnowHow Chrome Extension (the "extension"), and associated services (collectively referred to as the "services").

At KnowHow, we are committed to protecting your privacy and ensuring the security of your personal information. By using our services, you consent to the collection, use, and disclosure of your personal information as described in this Privacy Policy.

Throughout this Privacy Policy, "KnowHow," "we," "us," and "our" refer to Manifest Labs Inc., located at Suite 2400, 525 8 Ave SW, Calgary AB, Canada, T2P 1G1. The terms "you" or "your" refer to you, the user.

1. AGE RESTRICTION

To use our services, you must be at least eighteen (18) years old or the age of majority in your jurisdiction. By accessing and using the website, app, or any associated services, you confirm that you meet this requirement and agree to the terms outlined in this Privacy Policy.

KnowHow does not intentionally gather Personal Information from visitors who are under the age of thirteen (13). If you are under the age of thirteen (13), please do not provide any personal information to us. If we discover that we have inadvertently collected personal information from a visitor under the age of thirteen (13) without appropriate consent, we will promptly delete it from our records.

2. COLLECTION AND USE OF INFORMATION

At KnowHow, we collect certain information to provide you with our services, enhance your user experience, and communicate with you effectively. Some of this information may constitute your personal information. We may gather various types of information about you through different means, including but not limited to:

  • Contact information (such as your name, email address, phone number, and mailing address).
  • Account information (including your username, password, and other credentials used to access our services).
  • Professional information (such as your company name, job title, and industry).
  • Payment information (when you make purchases or transactions through our platform).
  • Registration data (such as your full name, phone number, and email address, which you provide when registering an account with KnowHow).
  • Content uploads (you have the ability to upload photos, notes, and other content to the website, app and services, such as photos and descriptions of jobs you have completed. The content you make may be accessible to us).
  • Logs. Our servers automatically record information created by your use of the services to help diagnose and fix technical issues and improve the overall quality and user experience of our services. Logs may include information such as your IP address, browser type, operating system, details of how you used the services, diagnostic information related to the services, the referring web page, pages visited, location, your mobile carrier, device and application IDs, search terms, and cookie information.
  • Cookies. We use technologies like cookies and pixel tags to gather information about how you interact with the services.
  • Employee and contractor candidate information. When we seek candidates for potential jobs or contracting engagements with KnowHow, we collect information that those candidates choose to provide to us when applying, which may include contact information, education and employment history, credentials, place of residence, and other information the candidate believes to be relevant.
  • Marketing information. From time to time, we may conduct surveys or hold contests or other events, and in connection with such surveys, contests, or events, we may collect information you elect to provide about yourself.

In addition, KnowHow may gather anonymized data derived from user interactions, such as search queries and system usage patterns. This anonymized data may be shared with KnowHow vendor partners to assist in enhancing KnowHow's service offerings.

We use the personal information we collect about you strictly for the following purposes:

  • Providing and maintaining services. We use your information to deliver the services you request, including creating and managing your account, processing transactions, and providing customer support.
  • Communication with you. We may use your contact information to communicate with you about your user account, provide updates, send notifications, and deliver administrative messages related to our services.
  • Personalization and improvement. We use your personal information to personalize your experience with our services, such as customizing content, recommendations, and advertising.
  • Respond to your inquiries, comments, and requests. We use the information you provide to respond to your inquiries, comments, and requests, as well as to address any issues or concerns you may have.
  • Complying with legal obligations. We may use your personal information to comply with legal obligations.
  • AI-Generated and Automated Content. We may use artificial intelligence and machine learning technologies provided by third-party service providers to transcribe audio or video content and to generate summaries, scripts, workflows, documentation, synthetic audio, and other derived outputs based on information you submit within the services.
2.1. CHROME EXTENSION

KnowHow offers a Chrome browser extension that enables functionality directly within supported websites. When installed and enabled, the extension may access the active tab URL, limited page content, and user-initiated inputs solely to provide requested features.

3. CONSENT

At KnowHow, we prioritize transparency and respect for your privacy rights. By providing us with your personal information and using our services, you consent to the collection, processing, and use of your information as described in this Privacy Policy.

4. DATA PROTECTION

KnowHow is committed to protecting the privacy and security of your personal information. We adhere to industry standards and best practices to safeguard your data against unauthorized access, disclosure, alteration, or destruction.

5. DISCLOSURE OF PERSONAL INFORMATION

At KnowHow, we are committed to protecting your personal information and only disclose it in accordance with this Privacy Policy and applicable laws.

6. INTERNATIONAL TRANSFER OF PERSONAL INFORMATION

KnowHow is based in Canada, and your personal information may be transferred to and processed in Canada and other countries outside of your country of residence. By using our services, you consent to the transfer of your personal information to these countries.

7. CCPA COMPLIANCE

Under the California Consumer Privacy Act (CCPA), California residents have certain rights regarding their personal information.

8. CANADIAN DATA PROTECTION LAW COMPLIANCE

KnowHow is committed to complying with Canadian data protection laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA).

9. DATA RETENTION

KnowHow retains personal information for as long as necessary to fulfill the purposes for which it was collected.

10. COOKIES AND SIMILAR TECHNOLOGIES

We use cookies and similar technologies to improve your experience on our services.

11. CONNECTING THROUGH THIRD-PARTY SITES

You can choose to sign in or create an account with KnowHow using third-party identity providers.

12. AMENDMENT OF THIS PRIVACY POLICY

We reserve the right to change this Privacy Policy at any time.

13. CONTACT INFORMATION

If you have any questions or concerns about our privacy practices or would like to exercise your rights regarding your personal information, please contact us at support@tryknowhow.com.
You can also contact us by mail at:

Manifest Labs Inc. dba KnowHow
Suite 2400, 525 8 Ave SW Calgary AB, Canada, T2P 1G1.